Skip Ribbon Commands
Skip to main content
CIMug > Help Desk > Application Pages > ServiceRepresentativeHome

 Unowned Service Requests

Service RequestCustomerPriorityService Representative
Edit
Finish logo work and usage guidelinesralph@sisconet.com(2) Normal
Edit
Doubt on association attributesCIM for Dynamics Members(2) Normal
Edit
Resolve missing Upload Multiple Files optionralph@sisconet.com(2) Normal
Edit
DNP3 IEC 60870 InteroperabilityCIMInteropWG(2) Normal
Edit
Delete stubborn web partrandy.rhodes@gartner.com(2) Normal
Edit
Resolve help desk editing problem.kendall.demaree@alstom.com(2) Normal
Edit
Retrieve user info rejects email addressfred@nextgenkits.com(2) Normal
Edit
Finish logo work and usage guidelinesralph@dileone.com(2) Normal
Edit
Fix site graphicrandy.rhodes@gartner.com(2) Normal
Edit
IECTC57.org/WG14 document accessshigetaka.kikkawa@sce.com(2) Normal
Edit
Test Alertsrandy.rhodes@gartner.com(2) Normal
Edit
Need Email addresses exposed in FBAkay@enernex.com(2) Normal
Edit
Testrandy.rhodes@gartner.com(1) High
Edit
Logos for Letterhead and Business Cardskay@enernex.com(2) Normal
Edit
Cannot write on WG 13,14,16 siteskendall.demaree@alstom.com(2) Normal
Edit
Unable to manage (edit) user accountkay@enernex.com(2) Normal
Edit
Fix color band in editing window.randy.rhodes@gartner.com(2) Normal
Edit
Modify meeting site pagesrandy.rhodes@gartner.com(2) Normal
Edit
Eliminate old UCA site or reduce email exposurerandy.rhodes@gartner.com(2) Normal
Edit
Are the 61968-1 IRM business functions available in Sparx Enterprise Architect?jan.bruinenberg@alliander.com(2) Normal
Edit
Questions concerning the 61968 InfWork packagedavid.wilbur@autodesk.com(2) Normal
Edit
Relation between CIM and IEC-61850wil.de.jong@enexis.nl(2) Normal
Edit
Need tutorial for creating an implementation profile and exporting XSDmarie.whyatt@pnnl.gov(2) Normal
Edit
Is it posible to add fields or change order of the blocks without breaking the standard of IEC-61968-9. I'm currently mainly focusing on MeterReadings schema.thomas.wahlsten@processvision.fi(2) Normal
Edit
Registration Country Combo - Mispellingdario.frazzetta@entsoe.eu(2) Normal
Edit
What does PowerTransformerEnd.b>0 stand for?evgeny.karasev@monitel.ru(2) Normal
Edit
Mess in source and target roles of the link between HostControlArea and ControlAreaOperatorevgeny.karasev@monitel.ru(2) Normal
Edit
Access to latest official CIM releasetaren.hobson@ergon.com.au(2) Normal
Edit
Can't download CIM UML modelcezary.kacperski@oracle.com(2) Normal
Edit
Please cancel my forum membership & unsubscribe me from mail liststom.phinney@cox.net(2) Normal
Edit
New member CIM Dynamics group ENTSO-E IOPmarcos.olmos@entsoe.eu(2) Normal
Edit
Finish logo work and usage guidelinesralph@sisconet.com(2) Normal
Edit
Testrandy.rhodes@gartner.com(1) High
Edit
Test Alertsrandy.rhodes@gartner.com(2) Normal
Edit
Limitations of EA schema composersander.jansen@alliander.com(2) Normal
Edit
CDPSM profile packageroel.stap@alliander.com(2) Normal
Edit
Finish logo work and usage guidelinesralph@sisconet.com(2) Normal
Edit
Testrandy.rhodes@gartner.com(1) High
Edit
Test Alertsrandy.rhodes@gartner.com(2) Normal
Edit
Finish logo work and usage guidelinesralph@sisconet.com(2) Normal
Edit
Testrandy.rhodes@gartner.com(1) High
Edit
Test Alertsrandy.rhodes@gartner.com(2) Normal
Edit
Permission to upload filesmarcos.olmos(2) Normal
Edit
Cannot access CIM16 UML folderEvert.Timberg(2) Normal
Edit
individual membership renewjenny.xie(1) High
Access denied. You do not have permission to perform this action or access this resource.
Access denied. You do not have permission to perform this action or access this resource.
  
  
Keywords
  
TonyAdamsMembership; Service Processes; Site Problem; Site Usability
KayClinardMembership; Testing; Service Processes
KendallDemareeModeling Tools; Model Specifics
EdDobrowolskiDefinitions; Model Specifics; Standards Processes
JohnGillermanModel Specifics; EAI; Standards Processes
MargaretGoodrichInteroperability; Testing; Standards Processes; Marketing
KurtHunterDefinitions; Model Specifics; Standards Processes
TanjaKosticModel Releases; Model Specifics; Standards Processes; EAI
EricLambertDefinitions; Model Specifics; Interoperability
RalphMackiewiczDefinitions; EAI; Standards Processes
ScottNeumannModel Specifics; EAI
MihailOlteanuModel Specifics; Modeling Tools
Lars-OlaOsterlundModel Specifics; Standards Processes; Definitions
KalidindiRajuModel Specifics; Modeling Tools
ChrisReganSite Problem; Site Enhancement; Site Usability
GregRobinsonModel Specifics; Definitions; EAI
TerrySaxtonMembership; Standards Processes; EAI; Model Specifics
ArslanSuhaDefinitions; Model Specifics; Standards Processes
  
  
  
Registrationfbaadmin6/9/2008 12:22 AM
Site Usabilityfbaadmin12/20/2008 1:22 PM
Service Processesfbaadmin8/19/2008 1:25 PM
Modeling Toolsfbaadmin12/22/2008 2:10 PM
Membershipfbaadmin6/9/2008 12:22 AM
Interoperabilityfbaadmin10/22/2008 3:29 PM
Standards Processesfbaadmin7/2/2008 7:40 PM
Site Problemfbaadmin6/25/2008 10:51 AM
Marketingfbaadmin6/19/2008 11:06 AM
Site Enhancementfbaadmin6/25/2008 10:51 AM
Definitionsfbaadmin6/9/2008 12:21 AM
Testingfbaadmin10/22/2008 3:29 PM
Model Specificsfbaadmin12/22/2008 2:09 PM
Model Releasesfbaadmin12/22/2008 2:09 PM
EAIfbaadmin10/22/2008 3:30 PM
(More Items...)
 
 
Access denied. You do not have permission to perform this action or access this resource.

 Help Desk Process

Our goal is to use the Help Desk to manage  all service requests coming to the CIMug. This will allow us to measure our responsiveness and develop a knowledge base.

Following are the roles at the present time. Assignments will change as the process is better understood and more individuals are added to the team.

CIM Service Rep - Views unassigned requests and assigns them to Experts

  • Randy Rhodes (primary)
  • Kay Clinard (backup)

CIM Expert - Experienced with CIM technical issues, user group processes, and a variety of topics. These are volunteers - see the Experts list. The Service Rep uses the keywords to make decisions about to whom to assign requests.

CIM Knowledge Manager - Monitors the requests and resolutions; develops Support FAQs based on items with most value to CIM members.

  • Randy Rhodes

CIM Service Rep Manager - Oversees the service process and makes improvements. Tracks our service level.

  • Randy Rhodes
Joining the Experts list is a great way to learn more about CIM. Contact Randy Rhodes or Terry Saxton for more information.
 
 
Members Supporting CIM