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11/25/2008 3:25 PM

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Historical Data Storage and CIM

10/20/2008 6:40 PM

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2/19/2009 6:01 PM

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Model Specifics; Standards Processes

Help Desk Process

12/10/2008 11:48 AM

fbaadmin

Service Processes

Help Desk Specific Instructions

12/10/2008 11:41 AM

fbaadmin

Service Processes

Help Desk Process.aspx

Applying graphics to site layout pages

11/25/2008 3:25 PM

fbaadmin

Site Usability

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Managing Alerts - Site Owner Tips

7/2/2008 10:32 AM

fbaadmin

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Help Desk Experts

Last Name	First Name	Keywords

Adams	Tony	Membership; Service Processes; Site Problem; Site Usability
Clinard	Kay	Membership; Testing; Service Processes
Demaree	Kendall	Modeling Tools; Model Specifics
Dobrowolski	Ed	Definitions; Model Specifics; Standards Processes
Gillerman	John	Model Specifics; EAI; Standards Processes
Goodrich	Margaret	Interoperability; Testing; Standards Processes; Marketing
Hunter	Kurt	Definitions; Model Specifics; Standards Processes
Kostic	Tanja	Model Releases; Model Specifics; Standards Processes; EAI
Lambert	Eric	Definitions; Model Specifics; Interoperability
Mackiewicz	Ralph	Definitions; EAI; Standards Processes
Neumann	Scott	Model Specifics; EAI
Olteanu	Mihail	Model Specifics; Modeling Tools
Osterlund	Lars-Ola	Model Specifics; Standards Processes; Definitions
Raju	Kalidindi	Model Specifics; Modeling Tools
Regan	Chris	Site Problem; Site Enhancement; Site Usability
Robinson	Greg	Model Specifics; Definitions; EAI
Saxton	Terry	Membership; Standards Processes; EAI; Model Specifics
Suha	Arslan	Definitions; Model Specifics; Standards Processes

Common Actions

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Knowledge Base Article Requested

Service Request	Priority	Status
Problems Logging Out	(1) High	Closed
Incorrect Join Link on some Sites	(1) High	Closed
Unable to Access Current CIM Model Releases	(1) High	Closed
Please review the IEC 61850 Drafts Site	(1) High	Closed
Can't Delete Webpart	(1) High	Closed
Resolve Quick Launch URL issues.	(1) High	Closed
Roll-ups	(1) High	Closed
Moving docs from CIM Archive to KB	(1) High	Closed
Fix Site Log-in Problem (IE6)	(1) High	Closed
Delete extra and unneeded CIM Dynamics site	(1) High	Closed
Change ProcessWG site security settings	(1) High	Closed
Additional FBA Changes	(1) High	Closed
Fix Projects calendar roll-up error message.	(1) High	Closed
Fix login bounce-back.	(1) High	Closed
Fix wiki text size on ProcessWG site.	(1) High	Closed
CMM cannot upload document to Current CIM Models	(1) High	Closed
IECTC57 site URLs	(1) High	Closed
Fix CIM and Projects calendars - are not displaying.	(1) High	Closed
Global Admin Access	(1) High	Closed
Resolve group membership management issues	(1) High	Closed
Provide group email solution.	(1) High	Engaged
Streamline user login by remembering ID and password.	(1) High	Closed
Repair Projects roll-up calendar and check others.	(1) High	Closed
Change CIMug roll-up calendar webpart settings	(1) High	Closed
Fix CIM knowledge-base (KB) rollup capabilities. Apply to transfer of IEC docs to CIMug site.	(1) High	Closed
IECTC57 Nav System Display Issue	(1) High	Closed
Test	(1) High	Engaged
Calendar not visible	(1) High	Closed
Apply graphics to meeting site.	(1) High	Closed
Need help with meeting site navigation	(1) High	Closed
Picture not showing as picture in custom lists	(1) High	Closed
Role Permissions Not Working as Expected	(1) High	Closed
Problem with upload file on UCTE project site	(1) High	Closed
Default View not displaying as Default	(1) High	Closed
We need a quick way to query the member database on any data field	(1) High	Closed
Group email not showing on UCAIug WP list	(1) High	Closed
Email enabled doc libraries and discussion boards not receiving email	(1) High	Closed
ad access goes to co-lab email page	(1) High	Closed
Is Current CIM Model Releases content accessible to Guests?	(1) High	Closed
All automated email communications not working in/out	(1) High	Closed
Explain or fix survey error message.	(1) High	Closed
Password retrieval throwing errors	(1) High	Closed
Assistance with IEC61968 Part 11	(1) High	Closed
Add info on guest accounts and lost UID/PW dialogue to site login page.	(1) High	Closed
Alerts Selection	(1) High	Closed
Permisson settings being cleared	(1) High	Closed
Query on Use Cases	(1) High	Closed
UCAIug News Alerts	(1) High	Engaged
Diagnose page load problems.	(1) High	Closed
Add What's New to CIMug.org	(1) High	Closed
Fix groups display template page on UCTE site.	(1) High	Closed
Create member logo display feature	(1) High	Closed
Fix Alerts Administrator	(1) High	Closed
FBA - Get All Users	(1) High	Closed
Establish contact with CIMug members in my region	(1) High	Closed
Questions pertaining to the CIM model, Profiles for IEC-61968-9	(1) High	Closed
Fix "My Alerts" error message	(1) High	Closed
Data Model Visual	(1) High	Closed
How do I update to a new version of CIM in Enterprise Architect?	(1) High	Closed
Please verify Alerts are working.	(1) High	Closed
Provide quote for Subversion server configuration and single sign-on integration.	(1) High	Closed
Add new FBA feature for corporate accounts	(1) High	Closed
Topology models white paper	(1) High	Closed
Resolve missing "Upload Multiple Files" option on all sites	(1) High	Closed
Company Member Logo not displaying	(1) High	Closed
Enhance training site with needed fixes	(1) High	Closed
Investigate messaging alternatives for UCA sites	(1) High	Closed
Which Verb definition lists to use?	(1) High	Closed
Creating extensions	(1) High	Closed
Make small changes on Charlotte meeting site (URGENT)	(1) High	Closed
Unable to add web parts to pages	(1) High	Closed
Please fix Search which is not working.	(1) High	Closed
Alert Administrator Changes	(1) High	Closed
Fix editing problems.	(1) High	Closed
Move WG13 folders	(1) High	Closed
Upgrading membership level	(1) High	Closed
Put email-enabled discussion list back in service.	(1) High	Closed
Fix navigation for IECTC57 WG 10 meeting subsites	(1) High	Closed
CIMug What's New link results in Server Error	(1) High	Closed
Set up WG13 email list on SmarterMail	(1) High	Closed
Not receiving Alerts	(1) High	Closed
Fix editing problems	(1) High	Closed
Please test Search, results seem to indicate it is not functional.	(1) High	Closed
FBA and Login	(1) High	Closed
Membership renewal	(1) High	Closed
Authorization for TC 57 working documents	(1) High	Closed
Test	(1) High	Engaged
Test	(1) High	Engaged
Test	(1) High	Engaged
individual membership renew	(1) High	Initiated
CIM conformity assessment	(1) High	Initiated
Finish logo work and usage guidelines	(2) Normal	Initiated
Doubt on association attributes	(2) Normal	Initiated
IEC 61850 Site Needs Link to Testing	(2) Normal	Closed
Resolve missing Upload Multiple Files option	(2) Normal	Initiated
SmarterMail Does Not Send Me Outlook Calendars	(2) Normal	Closed
DataModel document for MDM applications and messages	(2) Normal	Closed
Booking of Vendor Tables at CIMug Not Displayed	(2) Normal	Closed
Cannot edit or delete a web part on the IEC 61850 Drafts library page	(2) Normal	Engaged
Access to IOP resources	(2) Normal	Closed